Frequently Asked Questions

Find the answers to commonly asked questions below. You can also contact us directly.

Class Protocols

These are subject to change as new information is released from the CDC, California, and/or San Francisco Department of Public Health.

  • If feeling unwell, STAY HOME

  • Please clean up after yourself and wipe down anything you’ve chalked or sweat on. That means both brushing AND wiping chalk on barbells, and wiping pullup bars, cardio machines, DBs, KBs, or balls that you've used.

  • Restrooms, showers, and water dispensers are available at each gym. We provide towel service at our FiDi and Mission Bay locations (6 showers at each gym). Our Castro location has 1 shower (bring your own towel).

Bay Area Fires and Air Quality

We take seriously the responsibility to keep all of you and our coaches safe. Please remember coaches are sometimes at the gym for many hours carrying their own increased risk of exposure. We monitor the AQI (air quality index) on PurpleAir.com, and will adjust the scheduled programming and/or cancel classes if necessary. Since the weather and wind can change quickly, impacting the air quality near the gym, we will wait as long as possible before canceling classes. If you have registered for class you will receive an email if a class is canceled. You will not be charged a fee or a lose a class if you are on a class pack or per-week plan. Please monitor how you’re feeling, especially if you have pre-existing conditions that make you more susceptible to poor air quality.

Our coaches can cancel classes at their discretion.

Do I need experience to start? 

No! We welcome athletes of all levels and abilities, and our workouts and exercises scale to any level. Coaches can help you modify workouts (movements, volume, weights) to meet you where you’re at and progress from there.

If you would like an introductory or refresher session with a coach, you can book private training.

Can I drop in?

Yes! We'd love to have you! We currently allow single-class drop-ins for most class times ($36 per class). Or you can purchase a pack of classes if you’re in town for a bit. We also offer single sessions (and 10-session packs) to our “Open Gym” hours. Find out more on our Drop-In page. 

Do you offer open gym?

We currently offer “open gym” hours each weekday in the late morning (9am-11am) or early afternoon (1-2:30pm) at Castro. FiDi and Mission Bay have open gym hours during all regular class times (and additionally 9am-11am at FiDi). The rate is $24 per hour.

View our Open Gym schedule and purchase sessions here

If you have specific goals, contact us about private training. 

What is your cancelation policy?

We currently do not have any “late-cancel” or “no-show” fees. We have implemented such measures in the past, and will again in the future if the need arises. We do ask that you sign up for class ahead of time, so coaches can better prepare for each class.

Please know this is not intended to be a money-making policy. We implement such policies to respect the members who may be able to take those spots in classes, as well as our coaches who want to provide the best experience to our members. Our hope is that we don't have to charge anyone.

Can I bring my pet with me?

We love your furry friends at Flagship, but some members (and coaches) have pet allergies, and they deserve to be as comfortable in the space as those who don't. We also want to keep a high standard of cleanliness throughout the gyms. And so we ask that pets be kept in the designated areas of each gym, tethered to something heavy enough to keep them there. Those places are:

  • Castro - outside in the gated driveway area

  • Mission Bay - front entryway before the offices

  • FiDi - athlete lounge or before the TV screens

If you do bring your pet, it is your responsibility to handle any disturbances like excessive barking, and to clean up any hair or anything else left behind by your pet. Please keep your dog leashed unless you clear it with the coach.

Thank you!

Do you have bathrooms, showers, and a water fountain?

Our indoor restrooms, showers, and water fountains are now fully available. Towel service is available at FiDi and Mission Bay (6 showers at each gym). Our Castro location has 1 shower (bring your own towel).

How can I make changes to my membership?

Email team@trainflagship.com to change your membership type or start training with us again!